Complaint
Facility
Raising Cane's Chicken Fingers #322
Date Of Complaint
11/14/2023
Complaint Type
Other
Complaint
I'm writing to you to report a complaint of an item purchased on 11/9/23 at the Raising Canes restaurant in Madison, MS. At approximately 2:30, my friend Lynn Stuart and I visited this restaurant's drive-thru to pick up 2 Caniac Combos for dinner later. We both ordered large Diet Cokes that were included with the combo meal. After drinking the beverage most of the afternoon, I still had a little bit left in the evening and went to get some ice to add to the cup, when I took the lid off I noticed something strange in the bottom of the cup. I used my straw to try to see what it was, and found a large piece of wadded up plastic in the bottom of the cup. I initially thought it was a food-service glove, but later looked more closely and saw it was a plastic bag. I immediately contacted and spoke to the manager on duty (approx. 8:30pm) of the issue and she asked me to bring the cup and receipt in the next morning as the same manager would be on duty that had been there on 11/9. On 11/10, I looked more closely at the receipt and noticed they had a number to call with questions or complaints. I contacted them and reported the issue in detail. They took the information and said someone would contact me, but so far I haven't heard from anyone. They stated it wasn't necessary for me to visit the local restaurant again, as they'd be reaching out to them regarding the issue. I'm concerned about what might have been on the plastic bag, and whether there's a possibility of it making me ill. I have no idea if the plastic bag was clean, had been on the floor or used in food preparation. My friend has the cup and plastic bag at her home, and said she could deliver it to your office if you think further evaluation is needed. I would feel much better if y'all were able to test the plastic and remains of beverage to confirm that there's no risks to my health. Pictures available in email.
Investigation Start Date
InvestigationHistory
Date Of Resolution
Enforcement Action
Data Disclaimer
Data in this system come from two very different systems
Some inspections in the old system may be missing prior to July 2002
Day Care Centers & Youth Camps Inspections prior to June 2005
If in doubt about any facility, call the responsible health department
Data are for informational purposes, not enforcement