Complaint
Facility
Steak N Shake
Date Of Complaint
03/27/2024
Complaint Type
Food Borne Illness
Complaint
I am reaching out to report my experience at Steak ‘n Shake in Tupelo, MS on Sunday, March 24th around 1:30-2ish pm. When we first entered the establishment, there was a random trash can overflowing near their arcade machine. I went to the ladies restroom prior to ordering. As soon as I walked in, the bathroom smelled repulsive. There was a trash can in the small stall full of what looked like used feminine products. The bathroom also had a lingering smell of dirty mop water. The sink looked like it hadn't been cleaned for days. When I walked back into the dining area, there was food on the ground around multiple tables and a table had been left uncleaned after a group had gotten up. It did not get cleaned until we were about to leave. The cleanliness was appalling, as they weren’t extremely busy. Our food came out ok. The fries had seemed like they were held past their holding time as they were room temp. Aside from the cleanliness issues, I have a huge issue with the things I witnessed with the team members behind the counter while waiting to pay. All of the team members, except two server women had some type of headphone or air pod in their ears. When I was watching the team member on the grill, he had laid raw meat down with gloves, turned his back for a few seconds to pull his phone out, do something on his phone with the SAME gloves one and then proceeded to put his phone in his pocket and go back to handling the meat without changing the clothes or washing his hands. That is absolutely disgusting and a health safety risk. I also witnessed a team member scoop ice with a cup and put his hand in the ice bin without gloves. He must have poured the incorrect drink. He dumped the soda and then used the same, now dirty cup, and dipped back it into the ice bin and dispensed another soda. On top of all these concerns, my husband fell ill the night we returned home after eating at this restaurant. He had full body chills and had diarrhea for over 24 hours. I truly believe he caught some type of food poising from here. We didn’t eat or stop anywhere else have patronizing Steak ‘n Shake. I believe he got sick from the burger he ate. This restaurant needs to be inspected ASAP and their staff be retrained on food safety. I can be reached via email or by cell if you have any further questions. Best regards, Megan Nowell 678-727-2974
Investigation Start Date
InvestigationHistory
Date Of Resolution
Enforcement Action
Data Disclaimer
Data in this system come from two very different systems
Some inspections in the old system may be missing prior to July 2002
Day Care Centers & Youth Camps Inspections prior to June 2005
If in doubt about any facility, call the responsible health department
Data are for informational purposes, not enforcement