Complaint
Facility
Wendy's #224
Date Of Complaint
09/02/2010
Complaint Type
Other
Complaint
Complainant stated he had purchased a sack of sandwiches at facility & took them back in store to mgr because the order was wrong & he further stated when he gave the food items back to the mgr, the mgr took the food items out & put them in another bag & handed them to another customer who had ordered. The complainant stated he expressed concern to the mgr about giving an already handled food item to another customer as a new food item. The complainant stated that the mgr appeared unconcerned about this situation.
Investigation Start Date
09/03/2010
InvestigationHistory
I visited the facility today, 9/3, & talked to the lead mgr, Mr. Haralson, about the complaint. He stated the complainant had already contacted him today & they had discussed the situation. I discussed the complaint with Mr. Haralson & he stated it is not Wendy's policy to give retrieved food products to another person & that he had talked to the mgr who had allegedly done this & the Wendy's district mgr had also talked to the other mgr about the occurrence. Mr. Haralson further stated that he was going to hold a general employee training meeting to discuss the policy to ensure that all employees are aware of correct procedure.
Date Of Resolution
09/03/2010
Enforcement Action
N/A
Data Disclaimer
Data in this system come from two very different systems
Some inspections in the old system may be missing prior to July 2002
Day Care Centers & Youth Camps Inspections prior to June 2005
If in doubt about any facility, call the responsible health department
Data are for informational purposes, not enforcement