Complaint
Facility
Applebee's
Date Of Complaint
07/06/2011
Complaint Type
Complaint
On today at approximately 3:30 in the afternoon, my friend and I decided to have lunch for her birthday at Applebee's. After requested our drinks, my drink was brought to the table and there was something in my drink. The server apologized and offered to bring me a second drink. As I started to take a drink from the second drink, I noticed something small and black floating in the top of my drink. I fished the particle out with my straw. While looking at it, it begin to crawl up my straw. There was a live bug in my drink. I called the server over once again, who was very apologetic and asked if there was anything else he could get me. He came back to the table with a coupon that said $10 off my meal. I asked the server if I could apply the $10 to my current meal and he stated he would check with the manager. He came back and told me that the manager said that I could not apply it to this visit, that it could be used on the next visit. I asked to speak to the manager. The manager was a Caucasian middle age man who came to the table and asked what was the problem. I explained that there was a live bug found in my drink and that I wanted to apply the $10 coupon to my meal purchase because I did not think I would visit the Applebee's restaurant again. The manager became very aggressive and angry and told me that it was summer. He then stated, "Don't you have bugs in your home when you cook food." I was APPALLED!!!!!! I couldn't believe I was hearing him correctly. He then stated that in the summer, bugs come into restaurants and sometimes get into the food and that there was nothing that he could do about that. Because the manager was very angry and aggressive, I told him to keep the $10 coupon, that I'd like to just pay for my food and would not visit the location again. My friend, suggested that we keep the $10 even if we didn't use it because of the poor treatment by the manager and unsanitary eating conditions. I asked the manager to come back and he stopped looked at me and held the coupon up and begin to rip it to pieces in my face. He said you had your chance. We paid for the bug infested drinks and left the facility. I would very much like some help with this matter. A restaurant should not be allowed to serve bugs and have no remorse about doing so.
Investigation Start Date
07/08/2011
InvestigationHistory
14. Found food in the cooler un coverd and un protected. Food in the in the reach in tray on the serving line unprotected.Ice in the ice bin un coverd and unprotected. Mold in the ice chest door. 15. Sanatizer in portable bucket less than 200ppm.
Date Of Resolution
07/12/2011
Enforcement Action
N/A
Data Disclaimer
Data in this system come from two very different systems
Some inspections in the old system may be missing prior to July 2002
Day Care Centers & Youth Camps Inspections prior to June 2005
If in doubt about any facility, call the responsible health department
Data are for informational purposes, not enforcement