Complaint
Facility
Kobe Japanese Restaurant
Date Of Complaint
08/08/2014
Complaint Type
Other
Complaint
Let me start by saying that I love the food at Kobe! I've been a regular since they opened. Today 8/8/14 that changed. It started when I discovered a large hair halfway through finishing my salad. I notified my waitress, showed her the hair and she took the bowl to the back without saying a word. She never even offered to bring me another salad. For the record: accidents happen, I would never write off a restaurant because of this. I continue with my meal and after I'm done she brings out our tickets on the little black trays and literally tosses them like you would toss a Frisbee to a small child. I catch the owner walking by and ask him if the waitress told him about my salad. He says no. I said, "she didn't show you the hair in it?" He looks at me like I'm lying and acts like now he doesn't speak English. One of my two co-workers that was eating with me spoke up and said, "sir we saw the hair in the bowl". He still acted like, what do you want me to do about it? I then told him about the waitresses inattention to us and he was still looking at us like, what do you want me to do about it. I told him that I wouldn't be coming back to his restaurant every again. I made my way to the register to pay and he told his wife to comp me. She made some lame excuse about already swiping my card and was obviously perturbed that he would ask her to do such a thing. I just signed my credit card receipt and stated again that I wouldn't be back and I hated it because this was one of my favorite places to eat. Me and one of my coworkers exited the restaurant. A second coworker remained to pay for his and I guess they didn't realize we worked together because he commented to his wife that he didn't know who I thought I was thinking I'd get my meal for free. My coworker responded I work with him. The owner said oh. I never asked for a free meal because of the hair in my salad. He offered to comp it which his wife denied and I didn't push and he still had the audacity to make a comment like that about me. I'm done with Kobe! I've heard that this similar thing has happened to others. But until it happens to you, we're quick to discount accusations.
Investigation Start Date
08/11/2014
InvestigationHistory
Complaint received Fri. p.m. 8/8/2014. I called the owner Mon. 8/11 a.m. & discussed it with him. We also discussed the appropriate employee hair length & requirements for hair restraints.
Date Of Resolution
08/11/2014
Enforcement Action
Unsubstantiated Complaint
Data Disclaimer
Data in this system come from two very different systems
Some inspections in the old system may be missing prior to July 2002
Day Care Centers & Youth Camps Inspections prior to June 2005
If in doubt about any facility, call the responsible health department
Data are for informational purposes, not enforcement